FAQS

What is a Serene Valley Apartment?: It is a fully-furnished residential apartment. We can offer our guests apartments for any length of stay from one week to one year and beyond. However, unlike a hotel room your apartment is tastefully furnished and also equipped with a fully fitted kitchen, laundry and a living area. This gives you more freedom and flexibility, allowing you to relax in your own space.

What are the cost advantages of staying in furnished quarters versus a hotel?: Serene Valley apartments offer you significant cost advantages. On average our rates are 30% - 40% less than upmarket hotels. At Serene Valley you will avoid all the typical hidden service charges associated with hotels, such as internet use charges, minibar bills and room service cost. Our apartments offer more space and privacy allowing you to work, entertain or hold meetings without renting a separate room – and with a fully fitted kitchen, you have the opportunity to cook your own choice of meals. A chef can also be availed at competitive rates. Should you need to accommodate a group or a family, then you can opt for our cost-effective two-bedroom or three bedroom apartments that can accommodate up to six guests and stretch your budgets even further – why pay for more in a traditional hotel?

What size of apartment are available?: We offer both 2 and 3 bedroom fully furnished apartments at Serene Valley Apartments & Spa.

What is included in the furnished apartment?: All Serene Valley apartments come fully furnished with all the items you will need for a comfortable stay. We provide furniture, housewares, linens, home electronics, rugs and artworks. A flat screen television set is included in every apartment. Daily housekeeping services, wireless internet connection and Pay TV channels are also included in our rental fees. Just like a hotel, they are ready to check into. All you need do is arrive with your suitcase.

What extra amenities are offered at Serene Valley Apartments?: We offer a fully equipped gym, swimming pool, steam, sauna room, day spa, coffee bar and convenience shop on site. Both the gym and pool area are covered with free wireless internet.

Who stays at Serene Valley Apartments?: We cater for both business and leisure clients. If you are on a short-term job assignment, relocating or just on holiday, Serene Valley has a home-away-from-home for you.

How long can I stay at Serene Valley Apartments & Spa?: We are able to accommodate lengths of stay from one week to one year or more.

What are your monthly rates per apartment?: 2 bedroom furnished apartment $3,000 (Ksh240,000) 3 bedroom furnished apartment $3,500 (Ksh280,000)

What is included in the rate?: As well as more living space and comfort, housekeeping, 24/7 wireless internet and DSTV Pay TV compact channels option are included in the price, as well as a fully fitted laundry area and kitchen equipped with a cooking station, cookware, dishes and utensils. Guests also have free use of the gym, pool area with free WiFi, plus the steam and sauna rooms.

Are linen and towels included?: Yes. All of Serene Valley Apartments are fully equipped and ready to move into.

Is there a housekeeping service?: Yes. Housekeeping is provided every day of the week excluding Sundays and public holidays.

Are charges for the utilities included in the apartment rent?: Under the monthly rental option, the costs for utilities (water and electricity) are billed separately based on metered consumption. Under the weekly option the costs for utilities are included in the rate applicable.

How do I make a reservation?: There are 3 ways to make a reservation: by phone at + 254 770 911 558; by sending an email to info@serenevalley.co.ke or gm@serenevalley.co.ke or by filling out our booking form on our website. Our rates are always available on our website.

How do I pay for my reservation?: We accept most major credit cards, company cheques and wire transfers.

Can I pay on arrival?: We can accept payment at the time of booking, so please provide valid card details or cash.

How far in advance do I have to book my apartment?: There is a high demand for apartment accommodation, as more and more people are now realising the many benefits of this type of accommodation when compared to a traditional hotel. Therefore, we advise that you book as far in advance as possible. Of course, we will deal with last-minute bookings, but we may not be able to offer availability on some occasions.

Is there a minimum length of stay?: We can accommodate your stay from a minimum of one week (7 nights), one month right through to one year.

Can I extend my stay?: You can request an option to extend your stay, at the time of booking. You will need to inform us of your intention to extend your stay, prior to your scheduled departure date by providing at least 72 hours’ notice. Failure to give notice of your intention to stay may result in your apartment being re-let. If you did not request an option to extend at the time of the booking, but would like to extend, we will do our very best to meet your needs, however, this is subject to apartment availability.

How do I check-in?: It's very simple to check-in to your apartment, in fact, it's exactly the same as you would expect at a hotel. Where you have supplied a valid email address, we will email you your check-in and room details. Check-in is available from 8am to 5pm, if you would like to check in earlier, please contact one of our reservations staff on info@serenevalley.co.ke or gm@serenevalley.co.ke

How do I check-out?: Check-out time open from 8am – 5pm. An apartment inspection will be conducted by a member of our team prior to your departure. As you depart, simply return your keys to the reception desk, just as you would at a hotel. We kindly ask that you leave the apartment in a presentable condition, making sure that all the windows are closed and the appliances are switched off.

Partners

This is a none profit trade body representing 162 members, who collectively operate over 100,000 apartments in 13 countries and offer 3 million bed nights per year.

Jointly, they are actively helping our ambitious plans; to grow the sector into one where the majority of all consumers understand the benefits of serviced apartments, and see them as a safe, modern and credible alternative to more conventional types of accommodation.

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